Returns & Refunds Policy

We hope you love your Interlude Candles order. However, if you change your mind, we offer a 30-day return period, meaning you have 30 days from the date you receive your order to request a return.

Returns

To be eligible for a return, your item must be unused, unlit and in the same condition in which you received it, with its original packaging where applicable. You will also need your order number or other proof of purchase.

To request a return, please contact us at contact@interludecandles.com with your order number and details of the item(s) you would like to return.

Please contact us before sending anything back. Once your return has been approved, we will provide instructions on where and how to return your order. Items returned to us without first requesting a return may not be accepted.

Unless an item is faulty, damaged or incorrect, customers are responsible for the cost of returning their order to us.

We recommend using a tracked postal service for returns, as we cannot be responsible for returned parcels until they have been received by us.

Damaged, Faulty or Incorrect Items

We take great care when making and packing every Interlude Candles order.

Please inspect your order when it arrives and contact us as soon as possible at contact@interludecandles.com if an item is damaged, faulty or you have received the wrong product.

Please include your order number and photographs of the item and packaging where possible. We will assess the issue and arrange an appropriate replacement, refund or other remedy.

Your statutory rights are not affected.

Handmade Products

Our candles are individually handmade and hand-poured. As a result, slight variations in colour, finish, shape and appearance may naturally occur between products.

Small imperfections such as minor surface variations, frosting or slight colour differences can be a natural characteristic of handmade wax products and are not necessarily considered faults.

Non-Returnable Items

We are unable to accept returns for:

• personalised or custom-made products where the statutory cancellation exemption applies;

• products that have been used, lit or damaged after delivery; or

• gift cards.

If you're unsure whether your item is eligible for return, please contact us before sending it back.

This does not affect your statutory rights if an item is faulty, damaged or not as described.

Sale Items

Sale or promotional items may be returned in accordance with this policy unless an applicable legal exception applies.

Your statutory cancellation and consumer rights are not affected simply because an item was purchased at a reduced price.

Exchanges

We do not currently process direct exchanges.

If you would like a different product, colour or fragrance, the quickest option is to return the original eligible item and place a new order for your preferred product.

Refunds

Once we have received and inspected your return, we will let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Please allow your bank or payment provider additional time to process the refund after it has been issued.

Where you exercise a statutory right to cancel an eligible online order, any refund of standard outbound delivery charges will be handled in accordance with applicable UK consumer law. Additional delivery costs resulting from choosing an enhanced or express delivery method may not be refundable beyond the cost of our standard delivery option.

Your UK Consumer Rights

Nothing in this policy limits your rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

For most eligible online purchases, UK consumers have a statutory 14-day cancellation period beginning the day after the goods are received. Our 30-day returns policy provides additional time to request a return, subject to the conditions set out above.

If you have any questions about a return or refund, please contact:

Interlude Candles Ltd
Company Number: 16338986
Email: contact@interludecandles.com